Flat No 201, C-Wing, Orchid CHS Ltd.,
Gaurav Valley, Near GCC Club,
Mira Road East, Mumbai - 401107, India.
+91 98200 94678
Chief Technology Officer | 21+ years of total IT hands-on experience | Experience in Setting up Start-ups
ICT Infrastructure ● Strategic Planning ● Project Management ● Delivery & Implementation ● ERP
Core Strengths / Areas of Expertise
· Executive Level Organization and Management - Create, manage and collaborate with executives in order to successfully bridge different parts of the business and IT organization to achieve successful results
· ERP Implementations - Hands-on experience in implementations of ERPs like MicrosoftDynamicsAx / SAP / Oracle / Navision / Orion.
· Technologies - BSS/OSS, MS EPM, MS SharePoint Server, MS Project Server, MS Portfolio Server, Microsoft Office, Windows Server, Active Directory, Microsoft Azure, Amazon AWS, Salesforce, Active Directory Federation Services, Office 365, MS TFS (Team Foundation Server), Cloud computing (IaaS / PaaS / NaaS / SaaS / EaaS), Business Intelligence, OLAP Reporting, MS SQL Server, SQL Analytics and Reporting Tools.
· Leadership & Organizational Change – Asses the role of leadership in dealing with culture and help facilitate and lead the roadmap that effectively leads to positive change within the organization.
· Business Transformation – Facilitate change driven by mapping business intent to technology capabilities through the assessment of customers, strategies and compliance/regulatory/governance requirements within the cultural framework of an organization.
· Developing Strategic Partnerships - Create strategic partnerships from within the organization as well as with vendors in order to achieve positive business and IT results for their best capabilities and assistance
· Financial Management, Expense Control - Manage fiscal responsibilities in order to balance the needs of the business, technologies and requirements that are measurable in order to achieve financial success
· Staff Development, Training and Education, Team Leadership - Create and foster a unique 'team spirit' that brings together people into a cohesive group by proactive leadership and demonstrating solid team strategies and positive relations.
· Productivity Improvements - Realize significant improvements and efficiency by performing in-depth team management and pro-active processes, technology based analysis and code reviews to maximize productivity.
ü Entrepreneurial-spirited, Senior Technology Manager offering a wealth of systems, leadership, planning, project management, program management, and service delivery expertise.
ü An experienced people leader with a proven track record of building and managing teams that produce high quality results that meet or exceed customers’ expectations.
ü Possessor of matrix leadership skills, ability to influence stakeholders and negotiate solutions that are practical and achievable.
ü Strategist with repeated successes developing long-term roadmaps for critical infrastructure, applications, and processes.
ü Achievements in managing large strategic IT initiatives involving re-engineering of business processes, operations and enterprise applications, data centre re-engineering.
ü Excellent analytical, organizational, interpersonal skills, identification and negotiation for Business and Technology requirements.
ü Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.
CROSSOVER.com 01 April 2017 – Till Date
► SVP of Professional Services
Hire train and manage a Crossover-based team of 5-10 Vice Presidents of Project Management
Sell and deliver $50M/yr of business through a team of 250-500 people
Build, and continually improve, a customer-success focused process and culture based on simplicity, common standards, and metric-based operations.
Create ongoing economies of scale, enabling your organization to become more effective and efficient as it grows
Establish yourself as the face of the business with our customers, driving their confidence to build and deploy our deep team of consultants to deliver results
Continually assess the extent to which each customer is realizing the full potential of their engagement with our software and services, working with them to increase value over time.
TAGWINGS TECHNOLOGIES PVT. LTD., Mumbai 01 September 2016 – 31 March 2017
(Start-Up Company | Bootstrapped | Company shutdown)
► Chief Technology Officer | Run the Company
TagWings Technologies is a new-age IT Organization that builds & delivers quality solutions to the clients. Our competitive advantage lies in framing the customized delivery models that empathizes on client’s needs & requirements.
As a CTO, I am responsible for running the entire day-to-day operations of the company. In other words, Run the Company.
Perform Cost Benefit Analysis.
Define and implement IT vision and roadmap at the global/enterprise level in line with the organization's vision. Build cost-effective and scalable solutions that support business growth.
Leverage relationship management skills to build strong relations with vendors to reduce costs, improve support/service, and support strategic goals.
Provide technology leadership to lead and guide the team for entire gamut of IT operations management including application development, infrastructure management, network management, and security management.
BHILAI ENGINEERING CORPORATION LTD., Mumbai 27 July 2015 – 31 December 2015
► Chief Technology Officer (Group CTO)
Group CTO for 3 different companies – Fertilizers, Heavy Engineering and Milk Packaging.
Responsible for Technology and Service Delivery. Spearhead the entire customer base building through established industry network. Create professional services framework and manage the team.
Responsible for technical vision and leading all aspects of technology development aligning these with the strategic direction and growth objectives of the company.
Lead the strategy for technology platforms, partnerships and external relationships as well as building and managing the application technology team. Focus on understanding and ensuring organizational adherence to technical standards. Evaluate new services, technology offerings, and strategic partnerships to fulfil customer application requirements.
ERP Implementation - Hands-on experience in implementation of ERP
ERP - Centralized Management Dashboard with Analytics for the entire group
ISO 27001 & ISMS Implementation
Technology Requirement fulfilment
Server & Data centre management
Transaction monitoring and management
Multicasting operation monitoring management
Exchange support management
Complete ITIL services for remote management (event / problem and change management)
Services desk management integrated to above framework
Support implementation of CA tools
BHARAT DIAMOND BOURSE LTD., Mumbai 22 April 2014 – July 2015
► Senior Manager - Information Technology
Ø Planning of IT landscape for the entire organization (infrastructure and applications)
o Presentation of timely progress and the milestones achieved by the IT Department to the respective committee
o Acquire software / hardware
o Defining updates and implement IT strategy
o Optimizing and designing enterprise process via IT
o Consolidating IT process across the enterprise
o Optimizing costs of service through a mix of internal and external resources
o Aligning IT objectives and programs to enterprise objectives and strategies
o Selecting and managing control over IT providers
o Establishing strategic service provider partnerships
o Approving IT related expenditures
Ø People Management
o Define expectations, goals and corresponding key performance indicators for functional team members
o Discuss and agree expectations and goals with functional subordinates
o Forward agreed expectations and goals to head-operations and human resource for review and approval
o Conduct performance review sessions with functional subordinates and provide feedback to Head - Enabling Services on performance of each subordinate (as per appraisal process)
o Determine training needs for the functional subordinates and provide inputs to human resource in preparing training & development program
o Monitor and ensure adherence to training & development program by each team member
Project Details: Below are a few of the strategic projects handled at BDB:
Ø Data Centre build and go-live! (green field)
a) Setting up the IT Infrastructure for the state-of-the-art 24x7 Data Center comprising of Security Command Center & NOC and catering to various ancilliary services.
b) Video Walls - 60 Nos.
c) Servers - 80 Nos.
d) Storage - 2.5 petabyte
e) Racks - 16 Nos.
f) Server Class Workstations - 15 Nos.
Ø Setting up of CCTV Surveillance System (Cameras & supporting systems)
a) Across entire BDB Campus - 1954 Surveillance cameras
b) Courtyard areas - 105 cameras
c) Electrical Rooms across all Towers - 250 cameras
d) At the staircases across all Towers
e) WDR Cameras at all the pedestrian gates to take care of the glare from sunlight reflection - 78 cameras
Ø Support & Break Fix of Network Switches Spread across the Campus
a) Electrical Rooms - Basement - 23 Switches
b) Electrical Rooms - Towers - 160 Switches
c) BMS Room - 16 Switches
d) Admin Office - 10 Switches
e) Old Data Centre - 6 Switches
f) Customs area - 5 Switches
g) DC2 - 4 Switches
h) MR - 1 Switch
i) Gates - 24 Switches
Ø Digital Signage Solution: LED-Panel based Digital Signage screens setup
a) Across the BDB Campus for display of information like Member's advertisements etc. - 45 Nos (in 3 phases).
b) At the Periphery displaying BDB logo & other public information like date, time & localized weather - 1 Nos of 8' x 4'"
Ø Campus Wifi:
a) 295 Access Point
b) 45 Switches
c) 1 AP Controller
NUCSOFT LTD., Mumbai March 2012 – April 2014
► Senior Manager - Technology Management
I was assisting Barclays Bank Plc. in their strategic restructuring initiatives at India in the capacity of Program Manager with key focus on infrastructure projects (New Fit / Build–out, extending facility, restructuring). Successfully completed six major projects each spanning over 4 months tracked over baseline cost and schedule and advising on technology-enabled transformation programmes:
Ø Making the RBI NGRTGS go-live successful within the stipulated timeframes, making Barclays as among the top 15% Banks in India to successfully complete the migration to the NGRTGS platform.
Ø Installation of a sophisticated, fully automated and straight through payments solution (Host-to-Host).
Ø Migration to Cisco IP telephony from Avaya for 500+ users.
Ø Premise Relocation for multiple bank branches.
Ø Connect-Direct implementation for new client on-boarding.
Ø Engaging with senior management for infrastructure strategy planning.
Ø Managing global stakeholders & provide resolution to in country teams by delivering a effective escalation point.
Ø Getting deliveries out of global virtual teams & assist in country program to ensure timely resolution, delivery.
Ø The role involves active engagement with global teams and embedding of the best practices, standards and organization’s processes.
Ø Transitioning and supporting applications in “Business As Usual” Mode and ensuring high levels of customer satisfaction.
Ø Technical Programme Set Up, Assurance and Recovery - TSAR: Defining, shaping and mobilising technology programmes.
Ø Complex Technology Procurement: Delivering large-scale, complex procurement programmes with a focus on technology transformation.
V2 Solutions (V2 Tech Ventures Pvt Ltd.), Mumbai February 2011 - August 2011
► Senior Manager - IT
Ø Manage and set up IT Infrastructure of Mumbai, Bangalore Office and connectivity between US and India office.
Ø Oversee the administration and maintenance of IT infrastructure.
Ø Oversee the administration of LAN / WAN.
Ø Strategize, plan, develop and implement the company’s IT budget and infrastructure plan.
Ø Manage and mentor the IT support team.
Ø Evaluate user need and system functionality.
Ø To ensure that all the facilities meet the needs of the end user with appropriate advice & support.
Ø Introducing and installing new system upgrades and security backups for hardware and software systems.
Ø To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision.
Ø To adhere the software licensing laws.
Ø To provide secure access to the network for remote users.
Ø To manage crisis situations, this may involve complex technical hardware or software problems.
Ø To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.
Ø To manage and oversees all telephone changes, including routing for seating assignments.
Ø Oversee all help desk activities at the regional level.
Ø Build and maintain vendor relationships and manage the purchase of hardware and software products.
Ø Manage the purchasing of all software, hardware and other IT supplies.
Ø To ensure that company assets are well maintained.
Ø Updating and upgrading with the latest Technologies.
Nucleus GIS & ITeS Ltd., Mumbai February 2009 - December 2009
► Head - Technology (Reporting to CEO)
Ø Manage, control and monitor the installation, operation and maintenance of IT infrastructure, i.e. data, voice network, call centre equipment, desktops and communication systems.
Ø IT budgeting (OPEX/CAPEX) & plan allocations to various quarters. Meeting AOP.
Ø Ensure the continuous business operations through contingency planning and implementation and integrity through security administration. Provide management support for the 24 x 7 shop.
Ø Responsible for the overall direction, planning and control of all aspects related to the Information Technology (IT) department and its functions - i.e. systems development if applicable, security and control, network and communications and end-user systems support.
Ø Efficient management of technical services delivery to the organization.
Ø General management of IT within the organization.
Ø Manage the fast paced growth in the number of processes and the expansion of existing business processes.
Ø Staff Development.
Ø Guarantee continuous business operations.
Ø Guarantee the supply of professional IT expertise required by the organization that is motivated to pursue common goals with the business.
Ø Vendor Management and vendor payouts.
Capgemini Consulting India Pvt. Ltd., Mumbai March 2007 - January 2009
October 2007 - January 2009
Team Size - 70. 12 direct reportees. 58 indirect reportees.
I was responsible for the Management of the IT Infrastructure of Schneider Electric for the entire EMEA region.
My core responsibilities comprised of 4 major activities -
Ø Day-to-day IT Helpdesk Management for the client’s users.
Ø End user Desktop infrastructure
Ø Datacenter management.
Ø New infrastructure / branch roll-outs for the entire region comprising of small (5 to 25 man offices), medium (26 to 100 man offices), large (101 to 200 man offices) sizes.
Ø Other KRAs were Enterprise Change Management, Project Planning, Resource Planning and Mobilization, Managing deliveries and resolving dependencies, Client Relationship Management and internal interfacing for project requirements, Resource training and optimization & job rotation, Deliver the project within estimated budget and timescales, Involved in preparation of SLAs.
March 2007 - October 2007
Project Manager - IT Infrastructure (Remote Infrastructure Management)
Team Size - 105. 25 direct reportees. 80 indirect reportees.
Ø Brought on board for the ASPIRE Project (UK - Her Majesty's Revenue & Customs), my responsibilities comprised of ensuring successful delivery of programme or project lifecycle; from design & definition of the benefits case, through technical or transformation delivery & potentially ultimately transitioning the delivered solution to an outsourced operation.
VirStra i-Technology Services Ltd., Pune September 2006 - March 2007
► Project Manager - IT Infrastructure (Planning Team) & Organizational Sizing Expert
Team Size - 46. 34 direct reportees. 12 indirect reportees.
Ø Brought on board to consolidate and streamline business practices surrounding IT projects. I was managing multiple projects for Shinsei Bank Tokyo, from conceptualization to implementation. Project value ranged from $500,000.00 to $2.5 million. Reporting to the CTO, and as part of the Planning Team, my key activities entailed development and management of budgets, hiring and training design staff, interface with staff and clients during project cycle and meeting milestone and delivery dates.
Hexaware Technologies Ltd., Mumbai February 2006 - August 2006
► Infrastructure Architect & Technical Project Manager (Remote Infrastructure Management)
Team Size - 10 direct reportees.
Ø Reporting to the Project Director, my responsibilities included managing multiple projects for Hexaware’s clients, design of the server architecture, deployment and maintenance of applications/services across the project. This role included working with the Solution Developers to design for scalability, reliability, manageability, performance, and security, and the Business Analyst for strategic direction (both conforming to, and helping to define).
Pictureal (India) Pvt. Ltd., Mumbai (Start-up company with VC funding) March 2005 - February 2006
► Network & Security Specialist (Manager Level)
Team Size - 5 direct reportees.
Ø Reporting to the Director - IT, my main responsibilities were to ensure the smooth running and security of the network & data infrastructure. I also handled the design, planning, implementation, management, maintenance and upgradation of the network security systems.
S. K. International, Mumbai July 1997 - February 2005
► Internet Specialist (Asst. Manager Level) (Internal Promotion) (November 2000 - February 2005)
Team Size - 50 direct reportees.
Ø Deploying & Administering Corporate Messaging Solutions for Customers based on Microsoft Technologies. Implementing High End connectivity solutions like VPNs & VLANs based on Dialup, ISDN or Leased Line connectivity to Internet. Designing & Implementing Network Security policies for prevention against network spoofing, Firewalls.
► Senior Customer Support Engineer (July 1997 - November 2000)
Ø Built a strong customer base by providing support on various messaging, internet, software & training related issues to existing customers. Managed & driven a team of engineers towards total customer satisfaction. Designed in-house training documentation for the customer base.
Datapro InfoWorld, Mumbai June 1996 - July 1997
► Customer Support Engineer
Ø I had 2 primary responsibilities à
a) Pure electronics work - PCB troubleshooting, and
b) Corporate Training – responsible for building up a strong customer base by providing in-house and on-site Training to corporate clients. Designed and implemented training course for new recruits speeding profitability.
Attributes and Qualifications
Ø In-depth experience of IT infrastructure, support, technical services
Ø Sales support experience in complex technical environments.
Ø Ability to prepare and present C-level presentations
Ø Experience with issues, constraints and problems typically found in a support or development team
Ø Understand and experienced in issues such as IT productivity, performance management, service level management, quality and rework metrics, SDLC, Application, help desk.
Ø Strong listening skills
Ø Strong facilitation and consensus building skills
Ø Ability to establish and maintain an environment of change and improvement
Ø Ability to build and maintain support and buy-in at all levels
Ø Synthesize disparate pieces of information and communicate recommendations in non-technical terms.
Ø Ability to create plans to achieve specific results
Ø Take ownership for achieving objectives
Ø Motivator and strategist
Ø Know how and when to get into details to solve issues: Situational Leader
Ø Direct others to achieve objectives
Ø Problem solver
Ø Able to achieve results while strengthening capabilities of the team
Ø Provide Leadership/Oversight to other project managers to ensure quality delivery
Ø Can create delivery strategies to ensure quality delivery of multiple projects
Personal and Inter-personal Skills
Ø Ability to see the big picture and communicate its value
Ø Ability to build trust and show empathy with developers and IT staff
Ø Communicate effectively with IT management (line and exec)
Ø Demonstrate confidence in outcome of project
Ø Process focused
Barclays Bank Plc
Client Appreciation # 5 received from the Barclays APAC Technology Programme Services Team (Singapore) for making the RBI NGRTGS go-live successful within the stipulated timeframes, making Barclays as among the top 15% Banks in India to successfully complete the migration to the NGRTGS platform.
Client Appreciation # 4 for Excellent and significant contribution to the successful completion of new technology implementation.
A first of its kind implementation for an important MNC client – the successful installation of a sophisticated, fully automated and straight through payments solution shows growing maturity and competitiveness of the India cash product suite. This provides us an excellent reference to further grow our payments business and will be the precursor to integrating our domestic Host to host capabilities with group solutions such as Dakota as we build out a truly global cash management infrastructure.
Client Appreciation # 3 for Project Execution
Appreciation received from Client excellent project execution ensuring for the seamless movement of one of the Bank Branch from one location to another within the city.
Client Appreciation # 2 for Project Management
Appreciation received from Client in September 2012 for the Tech Room Migration with a span of 9 floors at a premier location.
Client Appreciation # 1 for Project Management
Appreciation for excellent project execution for UAT, Staging and Production Deployment of Application.
Client Appreciation for best innovative solution
The development team was stuck at a certain point for the first deployment milestone. After taking charge as Infrastructure Architect, I performed a comprehensive analysis of the problem and presented a methodological solution. This helped the development & deployment team in achieving the first deployment milestone.
Technology Trends, Networking with contacts, reading, philately, surfing, computers, music, badminton, table tennis.
Other Important Details
Notice Period: None. Can start immediately.
PAN Number: A G U P R 4 6 9 1 N
Passport Number: N 6 3 4 3 7 0 5 (Place of Issue - Thane, India. Date of Expiry - 31 January 2026)
Current Location: Mumbai (India). Open to relocating anywhere.