Nilesh Roy


Flat No C-201, Orchid C CHS Ltd, Gaurav Valley, Near GCC Club, Mira Road East, Thane - 401107, India.

Mobile: +91 982 009 4678 / +44 702 409 4651 | Email: emailme@nileshroy.com/nilesh.roy@gmail.com


Chief Technologist (CTO) | About 20 years of total IT experience

(Program and Project Management, Service Delivery, Infrastructure Management)


Highlights:

  Senior Technology Manager offering a wealth of systems, leadership, planning, project management, program management, and service delivery expertise.

  An experienced people leader with a proven track record of building and managing teams that produce high quality results that meet or exceed customers expectations.

  Possessor of matrix leadership skills, ability to influence stakeholders and negotiate solutions that are practical and achievable.

  Strategist with repeated successes developing long-term roadmaps for critical infrastructure, applications, and processes.

  Technical Project Manager accomplished at leading enterprise-level initiatives to on-time, under-budget completion.

  Achievements in managing large strategic IT initiatives involving re-engineering of business processes, operations and enterprise applications, data centre re-engineering.

  Excellent analytical, organizational, interpersonal skills, identification and negotiation for Business and Technology requirements.

  Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.


 

Core Strengths / Areas of Expertise

 

         Executive Level Organization and Management - Create, manage and collaborate with executives in order to successfully bridge different parts of the business and IT organization to achieve successful results

         Leadership & Organizational Change Asses the role of leadership in dealing with culture and (2) help facilitate and lead the roadmap that effectively leads to positive change within the organization.

         Business Transformation Facilitate change driven by mapping business intent to technology capabilities through the assessment of customers, strategies and compliance/regulatory/governance requirements within the cultural framework of an organization.

         Developing Strategic Partnerships - Create strategic partnerships from within the organization as well as with vendors in order to achieve positive business and IT results for their best capabilities and assistance

         Financial Management, Expense Control - Manage fiscal responsibilities in order to balance the needs of the business, technologies and requirements that are measurable in order to achieve financial success

         Staff Development, Team Leadership - Create and foster a unique 'team spirit' that brings together people into a cohesive group by proactive leadership and demonstrating solid team strategies and positive relations

         Training and Education Plan, Develop, and provide training and staff development programs. Coordinate, create and establish courses which are technically and professionally focused.

         Productivity Improvements - Realize significant improvements and efficiency by performing in-depth team management and pro-active processes, technology based analysis and code reviews to maximize productivity.

         Technology and Innovation Analysis - Analyze current business objectives and capabilities through the use of proven tools architectural blueprinting tools; then create and lead strategic vision that leverages new and existing technologies through innovative use of implementable in-house or commercially available solutions.


 

Professional History

 

BHILAI ENGINEERING CORPORATION LTD., Mumbai 27 July 2015 31 December 2015

 

 Chief Technology Officer (Group CTO)

 

Part of Core Leadership Team as "Group CTO".

 

Responsible for Technology and Service Delivery. Spearhead the entire customer base building through established industry network. Create professional services framework and manage the team.

 

Responsible for technical vision and leading all aspects of technology development aligning these with the strategic direction and growth objectives of the company.

 

Lead the strategy for technology platforms, partnerships and external relationships as well as building and managing the application technology team. Focus on understanding and ensuring organizational adherence to technical standards. Evaluate new services, technology offerings, and strategic partnerships to fulfill customer application requirements.

 

Key Deliverables:

ERP Implementation.

ERP - Centralized Management Dashboard with Analytics for the entire group.

Technology Requirement fulfillment

Network Management

Server & Data center management

Transaction monitoring and management

Multicasting operation monitoring management

Database management

Exchange support management

Application management

Complete ITIL services for remote management (event / problem and change management)

Services desk management integrated to above framework

Support implementation of CA tools

 


BHARAT DIAMOND BOURSE LTD., Mumbai 22 April 2014 July 2015

 

 Senior Manager Information Technology

 

Current KRAs:

  Planning of IT landscape for the entire organization (infrastructure and applications)

o     Presentation of timely progress and the milestones achieved by the IT Department to the respective committee

o     Acquire software / hardware

o     Defining updates and implement IT strategy

o     Optimizing and designing enterprise process via IT

o     Consolidating IT process across the enterprise

o     Optimizing costs of service through a mix of internal and external resources

o     Aligning IT objectives and programs to enterprise objectives and strategies

o     Selecting and managing control over IT providers

o     Establishing strategic service provider partnerships

o     Approving IT related expenditures

  People Management

o     Define expectations, goals and corresponding key performance indicators for functional team members

o     Discuss and agree expectations and goals with functional subordinates

o     Forward agreed expectations and goals to head-operations and human resource for review and approval

o     Conduct performance review sessions with functional subordinates and provide feedback to Head - Enabling Services on performance of each subordinate (as per appraisal process)

o     Determine training needs for the functional subordinates and provide inputs to human resource in preparing training & development program

o     Monitor and ensure adherence to training & development program by each team member

 

Project Details: Below are a few of the strategic projects handled till date:

 

  Data Centre build and go-live! (green field)

a)    Setting up the IT Infrastructure for the state-of-the-art 24x7 Data Center comprising of Security Command Center & NOC and catering to various ancilliary services.

b)    Video Walls - 60 Nos.

c)    Servers - 80 Nos.

d)    Storage - 2.5 petabyte

e)    Racks - 16 Nos.

f)     Server Class Workstations - 15 Nos.

 

  Setting up of CCTV Surveillance System (Cameras & supporting systems)

a)    Across entire BDB Campus - 1954 cameras

b)    Courtyard areas - 105 cameras

c)    Electrical Rooms across all Towers - 250 cameras

d)    At the staircases across all Towers

e)    WDR Cameras at all the pedestrian gates to take care of the glare from sunlight reflection - 78 cameras

 

  Support & Break Fix of Network Switches Spread across the Campus

a)    Electrical Rooms - Basement - 23 Switches

b)    Electrical Rooms - Towers - 160 Switches

c)    BMS Room - 16 Switches

d)    Admin Office - 10 Switches

e)    Old Data Centre - 6 Switches

f)     Customs area - 5 Switches

g)    DC2 - 4 Switches

h)    MR - 1 Switch

i)      Gates - 24 Switches

 

  Digital Signage Solution: LED-Panel based Digital Signage screens setup

 

a)    Across the BDB Campus for display of information like Member's advertisements etc. - 45 Nos (in 3 phases).

b)    At the Periphery displaying BDB logo & other public information like date, time & localized weather - 1 Nos of 8' x 4'"

 

  Campus Wifi:

a)    295 Access Point

b)    45 Switches

c)    1 AP Controller

 


NUCSOFT LTD., Mumbai March 2012 April 2014

 

 Senior Manager - Technology Management

 

I was assisting Barclays Bank Plc. in their strategic restructuring initiatives at India in the capacity of Program Manager with key focus on infrastructure projects (New Fit / Buildout, extending facility, restructuring). Successfully completed six major projects each spanning over 4 months tracked over baseline cost and schedule and advising on technology-enabled transformation programmes:

 

  Making the RBI NGRTGS go-live successful within the stipulated timeframes, making Barclays as among the top 15% Banks in India to successfully complete the migration to the NGRTGS platform.

  Installation of a sophisticated, fully automated and straight through payments solution (Host-to-Host).

  Migration to Cisco IP telephony from Avaya for 500+ users.

  Premise Relocation for multiple bank branches.

  Connect-Direct implementation for new client on-boarding.

  Engaging with senior management for infrastructure strategy planning.

  Managing global stakeholders & provide resolution to in country teams by delivering a effective escalation point.

  Getting deliveries out of global virtual teams & assist in country program to ensure timely resolution, delivery.

  The role involves active engagement with global teams and embedding of the best practices, standards and organizations processes.

  Transitioning and supporting applications in Business As Usual Mode and ensuring high levels of customer satisfaction.

  Technical Programme Set Up, Assurance and Recovery - TSAR: Defining, shaping and mobilising technology programmes.

  Complex Technology Procurement: Delivering large-scale, complex procurement programmes with a focus on technology transformation.


V2 Solutions (V2 Tech Ventures Pvt Ltd.), Mumbai February 2011 - August 2011

 

 Senior Manager - IT

 

  Manage and set up IT Infrastructure of Mumbai, Bangalore Office and connectivity between US and India office.

  Oversee the administration and maintenance of IT infrastructure.

  Oversee the administration of LAN / WAN.

  Strategize, plan, develop and implement the companys IT budget and infrastructure plan.

  Manage and mentor the IT support team.

  Evaluate user need and system functionality.

  To ensure that all the facilities meet the needs of the end user with appropriate advice & support.

  Introducing and installing new system upgrades and security backups for hardware and software systems.

  To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision.

  To adhere the software licensing laws.

  To provide secure access to the network for remote users.

  To manage crisis situations, this may involve complex technical hardware or software problems.

  To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.

  To manage and oversees all telephone changes, including routing for seating assignments.

  Oversee all help desk activities at the regional level.

  Build and maintain vendor relationships and manage the purchase of hardware and software products.

  Manage the purchasing of all software, hardware and other IT supplies.

  To ensure that company assets are well maintained.

  Updating and upgrading with the latest Technologies.


Nucleus GIS & ITeS Ltd., Mumbai February 2009 - December 2009

 

 Head - Technology (Reporting to CEO)

 

 

  Manage, control and monitor the installation, operation and maintenance of IT infrastructure, i.e. data, voice network, call centre equipment, desktops and communication systems.

  IT budgeting (OPEX/CAPEX) & plan allocations to various quarters. Meeting AOP.

  Ensure the continuous business operations through contingency planning and implementation and integrity through security administration. Provide management support for the 24 x 7 shop.

  Responsible for the overall direction, planning and control of all aspects related to the Information Technology (IT) department and its functions - i.e. systems development if applicable, security and control, network and communications and end-user systems support.

  Efficient management of technical services delivery to the organization.

  General management of IT within the organization.

  Manage the fast paced growth in the number of processes and the expansion of existing business processes.

  Staff Development.

  Guarantee continuous business operations.

  Guarantee the supply of professional IT expertise required by the organization that is motivated to pursue common goals with the business.

  Vendor Management and vendor payouts.


Capgemini Consulting India Pvt. Ltd., Mumbai March 2007 - January 2009

 

Service Delivery Manager - IT Infrastructure (Remote Infrastructure Management)

 

October 2007 - January 2009

Team Size - 70. 12 direct reportees. 58 indirect reportees.

I was responsible for the Management of the IT Infrastructure of Schneider Electric for the entire EMEA region.

 

My core responsibilities comprised of 4 major activities -

  Day-to-day IT Helpdesk Management for the clients users.

  End user Desktop infrastructure

  Datacenter management.

  New infrastructure / branch roll-outs for the entire region comprising of small (5 to 25 man offices), medium (26 to 100 man offices), large (101 to 200 man offices) sizes.

 

  Other KRAs were Enterprise Change Management, Project Planning, Resource Planning and Mobilization, Managing deliveries and resolving dependencies, Client Relationship Management and internal interfacing for project requirements, Resource training and optimization & job rotation, Deliver the project within estimated budget and timescales, Involved in preparation of SLAs.

 

March 2007 - October 2007

Project Manager - IT Infrastructure (Remote Infrastructure Management)

Team Size - 105. 25 direct reportees. 80 indirect reportees.

 

  Brought on board for the ASPIRE Project (UK - Her Majesty's Revenue & Customs), my responsibilities comprised of ensuring successful delivery of programme or project lifecycle; from design & definition of the benefits case, through technical or transformation delivery & potentially ultimately transitioning the delivered solution to an outsourced operation.


VirStra i-Technology Services Ltd., Pune September 2006 - March 2007

 

Project Manager - IT Infrastructure (Planning Team) & Organizational Sizing Expert

Team Size - 46. 34 direct reportees. 12 indirect reportees.

 

  Brought on board to consolidate and streamline business practices surrounding IT projects. I was managing multiple projects for Shinsei Bank Tokyo, from conceptualization to implementation. Project value ranged from $500,000.00 to $2.5 million. Reporting to the CTO, and as part of the Planning Team, my key activities entailed development and management of budgets, hiring and training design staff, interface with staff and clients during project cycle and meeting milestone and delivery dates.


Hexaware Technologies Ltd., Mumbai February 2006 - August 2006

 

Infrastructure Architect & Technical Project Manager (Remote Infrastructure Management)

Team Size - 10 direct reportees.

 

  Reporting to the Project Director, my responsibilities included managing multiple projects for Hexawares clients, design of the server architecture, deployment and maintenance of applications/services across the project. This role included working with the Solution Developers to design for scalability, reliability, manageability, performance, and security, and the Business Analyst for strategic direction (both conforming to, and helping to define).


Pictureal (India) Pvt. Ltd., Mumbai March 2005 - February 2006

 

Network & Security Specialist (Manager Level)

Team Size - 5 direct reportees.

 

  Reporting to the Director - IT, my main responsibilities were to ensure the smooth running and security of the network & data infrastructure. I also handled the design, planning, implementation, management, maintenance and upgradation of the network security systems.


S. K. International, Mumbai July 1997 - February 2005

 

Internet Specialist (Asst. Manager Level) (Internal Promotion) (November 2000 - February 2005)

Team Size - 50 direct reportees.

 

  Deploying & Administering Corporate Messaging Solutions for Customers based on Microsoft Technologies. Implementing High End connectivity solutions like VPNs & VLANs based on Dialup, ISDN or Leased Line connectivity to Internet. Designing & Implementing Network Security policies for prevention against network spoofing, Firewalls.

 

 

Senior Customer Support Engineer (July 1997 - November 2000)

 

  Built a strong customer base by providing support on various messaging, internet, software & training related issues to existing customers. Managed & driven a team of engineers towards total customer satisfaction. Designed in-house training documentation for the customer base.


Datapro InfoWorld, Mumbai June 1996 - July 1997

 

Customer Support Engineer

 

  Selected from the Campus Recruitment Drive, I had 2 primary responsibilities a) Pure electronics work - PCB troubleshooting, and b) Corporate Training responsible for building up a strong customer base by providing in-house and on-site Training to corporate clients. Designed and implemented training course for new recruits speeding profitability.



 

Client Appreciations

 

Organization

Client

Duration

Details

Nucsoft Ltd.

Barclays Bank Plc

October 2013

 

Client Appreciation # 5 received from the Barclays APAC Technology Programme Services Team (Singapore) for making the RBI NGRTGS go-live successful within the stipulated timeframes, making Barclays as among the top 15% Banks in India to successfully complete the migration to the NGRTGS platform.

January 2013

 

Client Appreciation # 4 for Excellent and significant contribution to the successful completion of new technology implementation.

 

A first of its kind implementation for an important MNC client the successful installation of a sophisticated, fully automated and straight through payments solution shows growing maturity and competitiveness of the India cash product suite. This provides us an excellent reference to further grow our payments business and will be the precursor to integrating our domestic Host to host capabilities with group solutions such as Dakota as we build out a truly global cash management infrastructure.

December 2012

 

Client Appreciation # 3 for Project Execution

 

Appreciation received from Client excellent project execution ensuring for the seamless movement of one of the Bank Branch from one location to another within the city.

September 2012

 

 

Client Appreciation # 2 for Project Management

 

Appreciation received from Client in September 2012 for the Tech Room Migration with a span of 9 floors at a premier location.

June 2012

 

Client Appreciation # 1 for Project Management

 

Appreciation for excellent project execution for UAT, Staging and Production Deployment of Application.

Hexaware Ltd.

The Trainline.com

 

March 2006

 

 

Client Appreciation for best innovative solution

 

The development team was stuck at a certain point for the first deployment milestone. After taking charge as Infrastructure Architect, I performed a comprehensive analysis of the problem and presented a methodological solution. This helped the development & deployment team in achieving the first deployment milestone.


& more..


 

Attributes and Qualifications

 

  Sales support experience in complex technical environments.

  Ability to prepare and present C-level presentations

  In-depth experience of application development, support, technical services

  Experience with issues, constraints and problems typically found in a support or development team

  Understand and experienced in issues such as IT productivity, performance management, service level management, quality and rework metrics, SDLC, Application, help desk.

 

Consultative Skills 

 

  Strong listening skills

  Strong facilitation and consensus building skills

  Ability to establish and maintain an environment of change and improvement

  Ability to build and maintain support and buy-in at all levels

  Synthesize disparate pieces of information and communicate recommendations in non-technical terms.


 

Leadership Skills

 

  Ability to create plans to achieve specific results

  Take ownership for achieving objectives

  Motivator and strategist

  Know how and when to get into details to solve issues: Situational Leader

  Direct others to achieve objectives

  Problem solver

  Able to achieve results while strengthening capabilities of the team

  Provide Leadership/Oversight to other project managers to ensure quality delivery

  Can create delivery strategies to ensure quality delivery of multiple projects

 

Personal and Inter-personal Skills

 

  Ability to see the big picture and communicate its value

  Ability to build trust and show empathy with developers and IT staff

  Communicate effectively with IT management (line and exec)

  Demonstrate confidence in outcome of project

  Process focused


 

Education

 

Graduation

B.E. - Electronics & Telecommunications

Bombay University

67.22%

1996

12th

10+2 Science

C.B.S.E.

72.00%

1992

10th

S.S.C.

Maharashtra State Board

66.67%

1990


 

Professional Certifications

 

Microsoft Corporation Mumbai

M. C. S. E. + Internet

M. C. S. E.

M. C. S. D.

M. C. P.

 

CCNA

 

CIW Lombard, IL, USA

Master CIW Administrator


 

Interests

 

Technology Trends, Networking with contacts, reading, philately, surfing, computers, music, badminton, table tennis.


"There is no Hollywood sound track for embarking on a career change. You figure it out as you do it!"